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Dear Larry,
Sorry it has taken me so long to send this...it is long overdue!
As you know I love my new kitchen and something tells me getting it to where
it is would've been a much different experience had I used another
contractor. I took a lot of grief from family (my brother as you know is a
contractor), my colleagues (I do run a purchasing department) and friends
(just because everyone always wants their experiences to make you wiser) for
not bidding out this job. You were the first company I spoke with and I
could tell after our first meeting that your company had the ethics and
standards I was looking for in a contractor. Lucky for me this hunch turned
out to be right. After they saw the finished product,the parties mentioned
above jumped on the bandwagon and complimented me on my choice of
contractors. Your entire crew was great...
Right from the start Amy and I clicked. It was almost as if she was reading
my mind. She was always very professional, even when she didn't agree with
some of the elements I wanted in the design (yes, I am still glad I left the
pipes exposed under the second sink!) She was able to take a bunch of
pictures torn out of a magazine, a few conversations and visits and her
excellent taste to create what I'd had in my mind for years.
Carl and his crew were also amazing. I cannot tell you how many times my
neighbors complimented the crew on their work ethic(they were shocked the
crew actually showed up every day. I,of course,expected nothing less and was
never disappointed), their cleanliness, and the consideration they showed
all of the neighbors. I only wish Abbey agreed with me but I do think had I
been here on the first day Carl and Abbey would've been friends for life!
Hopefully Abbey will forget about her initial experience with Carl by the
next remodel...after all he did install (and go through) her dog door! He
also called me the day she refused to come in from the rain- you'd think she
would realize how much she owes him. Carl also had to endure my Mother
trying to do his job which is a true show of patience and grace under
pressure!
I had an incredible experience working with Federal. After listening to
many contractor horror stories told by my friends, I know I was truly living
right the day I first met with you to discuss my remodel. You can expect me
to use Federal for all my jobs going forward as I don't think anyone else
can live up to the standard I now have as a result of working with you and
your crew. Please feel free to send people to me for recommendations.
Schedule permitting I would be happy to show them my kitchen as well.
I am sure we will be in touch in the future...
Take Care,
C.
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