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Dear Larry, George and the Gang,
Hi, everyone! The text of this letter has been incubating in our computer for almost a year. During that year, we've grown to appreciate the artistry and quality of a Federal-built project. In short, we love our new kitchen! It has been very satisfying to have friends and family come from 3000 miles away and zero in on the kitchen immediately upon their arrival. They've heard about it through the grapevine and are always in awe when they see it in person.
We purchased this house with the dream of turning the small (that's an understatement) kitchen into something we could both enjoy. In choosing a contractor, we were struck by Federal's marketing approach. Our ultimate decision was to expand the kitchen, and your design team offered us many creative approaches that fit within our budget.
Construction began in late January during a period of heavy rain. Your approach to this challenge was to construct a large plastic tent which was soon dubbed "Biosphere II." This allowed construction to stay on schedule and demonstrated your expertise under adverse conditions. John, our job foreman, was a joy to work with. He proved to be as detail-oriented and meticulous as we are and always demonstrated a good sense of humor. As we all know, remodeling can be a trying experience. John's humor and sensitivity were definitely appreciated. We also want to commend the work of the electrician. He put as much time and effort into the project as we would have.*
We want to thank you all for your concern for our psychological well-being during the period of absolute chaos. We feel that the project was not as stressful as it could have been due to both your professionalism and your concern for us.
We're really enjoying our new kitchen and will gladly recommend Federal Building Company to anyone contemplating a remodeling project.
Thanks again for bringing our dream into reality!
Fondly,
B. & T.
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* Note: client was his own electrician.
 
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